Order & Cancellation
Please read thhe first page for general procedure of our cybershop. We can not accept cancellation after Credit Card charge. Please write to us
shop@doublemoon.com during our order process.Cancellation after credit card charge is taken as Store Credit. 

Credit Card
We accept Visa/Masretcard only.

Shipment to Japan
We ship by USPS-priority mail for shipment to Japan if there is no special request from you. Tax & expenses incurred by custom clearance shall be your responsibility, these expenses are importer(buyer)'s responsibility.

Sales Tax & other fees
Order which areshipped to addresses within California are subject to Sales tax and other government fees. Sales Tax rate & other government fee shall be added according to California Government wit/without notice.

Order Confirmation & Tracking

After receiving your order, 2 e-mail will be transmitted. A) Order confirmation automatically generated & sent to confirm contents of your order. If there are any mistakes, please send cancellation e-mail immediately. B) Shipping advice after shipment, Tracking# will be informed.

Return & Exchange

We don't accept return and exchange basically. In case there are damages or wrong products are shipped due to our responsibility, we may accept return and exchange, the claim must be sent to us within 1 week after your receipt. Return mmust be done by trackable method so that you and we can confirm mutually, return freight from you to us is your responsibility in any case.